Exchange & Return Policy

At NICK Lifestyle, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are happy to assist you with an exchange under the following terms and conditions.

1. Standard Exchange (Within 14 Days)

Customers may request an exchange within 14 days from the date of purchase for the following reasons:

• Incorrect size
• Preferred color change
• Change of mind
• Wish to exchange for a different product

The product must be:

• Unused, unworn, and unwashed.
• In its original condition with all tags and labels attached.
• Returned with the original packaging (if applicable).

2. Quality-Related Exchange (Within 30 Days)

If a product develops a genuine manufacturing or quality issue within 30 days from the date of purchase, it may be eligible for an exchange.

Examples include:

• Color fading under normal use and proper care.
• Stitching coming undone.
• Fabric defects.
• Other manufacturing faults.

Please note:

• Damage caused by misuse, improper washing, accidents, alterations, or normal wear and tear is not covered under this policy.
• NICK Lifestyle reserves the right to inspect the product before approving the exchange request.

3. Required Documents

To process any exchange request, customers must provide:

• Original purchase receipt (Money Receipt/Invoice)
• Original price tag attached to the product
• Courier receipt (for online orders)

If the original courier receipt is unavailable, a clear image or scanned copy will be accepted.

Failure to provide the required documents may delay or decline the exchange process.

4. Product Selection During Exchange

Subject to stock availability, customers may choose:

• The same product, or
• A different product of their choice.

If the requested item is unavailable, our team will assist in selecting a suitable alternative.

5. Product Value

The exchanged product must be:

• Of the same price, or
• Of a higher price.

If the new product has a higher price, the customer will be required to pay the price difference.

Products of a lower value are not eligible for refunds or partial cash reimbursement.

6. Non-Exchangeable Items

The following items may not be eligible for exchange:

• Products that have been used, washed, damaged, or altered by the customer.
• Products without the original price tag.
• Products without a valid purchase receipt or acceptable proof of purchase.
• Products showing signs of misuse or improper care.

7. Final Inspection

All exchange requests are subject to inspection and approval by the NICK Lifestyle Quality Assurance Team. We reserve the right to decline any exchange request that does not meet the conditions outlined in this policy.

Need Assistance?

If you have any questions regarding exchanges or returns, please contact the NICK Lifestyle Customer Support Team with Facebook page inbox (www.fb.com/nicklifestyle19) or What's App: +880 1335-20 22 31. We are always committed to providing a smooth, transparent, and customer-friendly shopping experience.

Thank you for choosing NICK Lifestyle (WITH YOUR DEMAND)